Journal of Administrative Sciences and Policy Studies

An Analysis of Taxpayer Service needs of Private Sector Tax Practitioners from South Africa Revenue Service
Dr.Oludele A. Akinboade, Dr Mandisa Putuma Mokwena, Prof Wynand Grobler

Abstract
The paper reports the findings of a survey of 703 private tax practitioners in South Africa seeking to determine their taxpayer service needs from the South Africa Revenue Service. This is to improve their tax compliance. The availability of a fully functional SARS website is important to them. They overwhelmingly need assistance from SARS in completing tax returns and prefer communication via email, internet, letters in the post, television and telephone calls. Tax practitioners prefer to be trained by SARS in the knowledge of organizational skills, taxpayer rights and privileges, South African tax laws, computer skills for accounting, and knowledge of tax codes. The least preferred training is in the handling of grievances.

Full Text: PDF     DOI: 10.15640/jasps.v3n1a2